Privacy Policy
Last updated: [Month, 2026] • Breath of Fresh Air Cleaning LLC
1. Who We Are
Breath of Fresh Air Cleaning LLC ("BOFA," "we," "us," or "our") provides residential cleaning services throughout Southeast Louisiana. This Privacy Policy explains what information we collect through our website, text messages, phone calls, and booking process, how we use it, and the choices you have.
2. Information We Collect
We collect information you provide directly, including:
- Name, phone number, email address, and service address
- Home details submitted for quoting purposes (square footage, bedroom/bathroom count, clean type, selected tasks)
- Payment information, processed securely through our payment provider (we do not store full card details ourselves)
- Communications you send us by phone, text, email, or web form
We also automatically collect limited technical information when you visit our site, such as browser type, device type, and general location, through standard analytics and advertising tools.
3. How We Use Your Information
- To provide instant quotes and schedule your cleaning service
- To communicate with you about appointments, confirmations, and checklists
- To process payments
- To send review requests after a completed job
- To improve our services and respond to inquiries
- To comply with legal obligations
4. Text Messaging (SMS) Consent
By providing your phone number and opting in, you consent to receive text messages from Breath of Fresh Air Cleaning LLC related to quotes, appointment confirmations, scheduling updates, and review requests.
Message and data rates may apply. Message frequency varies. Text HELP for help. Text STOP to opt out at any time.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors and vendors for the purposes of supporting our operations (such as our scheduling and payment platforms) is permitted, subject to their own privacy obligations, and excludes text messaging originator opt-in data.
5. How We Share Information
We do not sell your personal information. We share information only as needed to operate our business, including with:
- Our scheduling, payment, and communications platforms (used to run bookings, invoicing, and messaging)
- The background-checked independent contractor cleaner assigned to your job, to the extent necessary to complete the service
- Service providers who perform functions on our behalf (such as payment processing and background checks), bound by their own confidentiality and data protection obligations
- Law enforcement or regulators when required by law
6. Cookies & Advertising
Our website may use cookies and similar tracking technologies, including through advertising platforms such as Facebook/Instagram, to understand site usage and deliver relevant ads. You can control cookies through your browser settings.
7. Data Retention
We retain your information for as long as needed to provide services, maintain business records, meet legal and tax obligations, and resolve disputes.
8. Your Choices
- You may opt out of text messages at any time by replying STOP
- You may request access to, correction of, or deletion of your personal information by contacting us below
- You may unsubscribe from marketing emails using the link provided in those emails
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us:
- Email: [email protected]
- Phone: (985) 898-4851